Houlvek

Legal Centre

Terms, privacy information and safety procedures in one place.

Choose the document or procedure relevant to your question. The linked pages contain the applicable terms, notices and reporting instructions.

Terms and platform use

Platform Terms
Read the terms for business use of the Houlvek platform and HGV account access.
Booking & Transport Terms
Review the terms that apply between the company and commercial carrier for a confirmed load.
Online Safety & Acceptable Use
Understand the rules for lawful content and safe use of platform workflows.

Data and privacy

Privacy Notice
Learn how personal data is used and how to exercise your data-protection rights.
Cookie Notice
Review cookies and similar technologies, consent choices and how to change your settings.

Safety and complaints

Report a Concern
Report suspected illegal content, fraud or unsafe conduct without signing in.
Safety Complaints & Appeals
Find the process for online-safety complaints and appeals about moderation decisions.