Houlvek
Online-safety complaint or appeal
Request review of a safety report, content action or account decision.
Use this route after receiving a Houlvek safety case reference. If you need to report a new illegal or unsafe concern, use the report form. A complaint does not prevent you from reporting a matter to police, Ofcom or another competent body.
Where practicable, a reviewer who did not make the original decision will assess the complaint. Outcomes may confirm, change or reverse the original measure. See the Online Safety & Acceptable Use Rules for the full process.