Account access
Sign in, complete email verification or continue account setup.
Account AccessHoulvek Support
Fast access to the account, freight, verification and platform areas most commonly needed for support.
Verification & documents
Review required documents and the current verification status of your account.
DocumentsLoads & jobs
Open your active loads or jobs and review the operational workflow connected to your account.
My Loads / JobsMessages
Open conversations connected to authorised jobs between companies and carriers.
MessagesFree HGV access
Review the 12-month free HGV offer and all tools included for your account role.
PricingHow Houlvek works
Review the marketplace workflow from freight posting through matching and job completion.
How It WorksHow do I post a load?
Companies and shippers can add the route, timing and HGV requirements from the Post a Load flow, then review carrier applications from their account.
Post a LoadHow do carriers apply for work?
Owner drivers and fleet carriers can review suitable freight opportunities, check the job details and apply through the platform when the work fits their vehicle and operating plan.
Find LoadsWhere can I follow job progress and POD?
Active work stays connected to the account workflow so authorised users can follow job status, messages and delivery evidence in the relevant job areas.
My Loads / JobsWhere do I check verification and documents?
Open Documents to review the items requested for your account and the current verification status before applying for or managing work.
DocumentsOnline safety
Report suspected illegal content, fraud or unsafe conduct without needing to sign in.
Make a Safety ReportDelete your Houlvek account and data
You can request deletion without installing or signing in to the Houlvek app. Email privacy@houlvek.co.uk with the subject “Houlvek account deletion”. Send the request from your registered email address where possible and identify the Houlvek account you want deleted. Do not send your password or payment details. If you cannot access that email address, explain this so Support can help verify ownership.
Request account deletion by emailIn the app, you can also open Help & Support, choose Close account under Account & Privacy, and follow the identity check and confirmation steps. Deletion permanently removes account access. Active transport or fleet assignments, unresolved invoices, payments, subscriptions, safety or privacy cases may need to be resolved first. Support can help with these cases.
What is deleted or retained?
Eligible deletion removes the authentication identity, private verification files and personal workspaces no longer required, and removes or de-identifies direct profile, contact and user-authored content. Limited transport, invoice, payment, verification-decision, legal-acceptance, security, audit and dispute records may remain where needed for legal, accounting, fraud-prevention or claims purposes. Retention depends on the record and any unresolved obligation; these records are kept only as long as necessary and are not used to reactivate the account.
You can use the same privacy email to request deletion of specific personal data while keeping your account. Identify the data concerned; requests remain subject to applicable retention requirements. See the Houlvek Privacy Policy for further details.
Loading support access…