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Houlvek

Cookie Policy

How cookies and similar storage technologies are used on Houlvek.

This page describes the current application configuration. It must be reviewed whenever Houlvek adds or changes analytics, advertising, support widgets or other technologies that store or access information on a user device.

1. Essential cookies and browser storage

Houlvek uses cookies or similar browser storage where strictly necessary for requested platform functions such as authentication, account sessions, security and reliable operation. Blocking essential storage may prevent signed-in or security-sensitive features from working correctly.

2. Authentication and security

Authentication and session information is used to recognise signed-in users, protect account access and maintain secure platform workflows. This storage is used for providing the service and security rather than advertising or cross-site behavioural tracking.

3. Houlvek notice preference

Houlvek stores the notice version in houlvek_cookie_notice and your optional analytics choice (granted or denied) in houlvek_analytics_consent in this browser's local storage. These preferences remain until you change or clear them, clear site data, or a new notice requires a new choice. They are used to respect your choice, not for advertising or user profiling. Use Privacy Choices in the footer to change or withdraw your choice at any time. If preferences cannot be read, optional Google Analytics stays off.

4. Cookieless traffic analytics

When enabled in the Production environment, Houlvek uses privacy-focused first-party analytics to understand aggregate page views, referral sources, approximate country, browser, operating system and device category. This measurement does not use cookies, persistent identifiers or cross-site tracking, and Houlvek does not use it to create advertising profiles. The analytics provider uses a temporary request-derived visitor hash and discards the visitor session identifier after 24 hours.

Separately, registration and discovery tools may store a fixed acquisition-source category, such as Google or direct, in this browser's session storage under houlvek:registration-source. This category can be stored independently of the optional Google Analytics choice. It contains no account identifier, raw campaign URL or form contents and remains for the browser page session, subject to browser settings. Clearing the analytics choice does not automatically remove it.

5. Optional Google Analytics and your data

If Google Analytics 4 is enabled for this website and you choose Allow analytics, Houlvek uses Google's analytics service to understand acquisition sources and page visits. Before that choice, and after Essential only, the website does not load the Google Analytics tag or send Google Analytics measurement requests. Your choice is optional and does not affect access to the service. Analytics permission is separate from account terms and marketing choices.

Google receives page-view information, browser and device information, approximate location derived from the connection, and pseudonymous browser and session identifiers. Houlvek supplies public page paths and titles, referral origins and campaign labels, but not account identities, form contents, URL query strings, fragments or private record identifiers. Houlvek uses consent for this optional measurement. Google Signals and advertising personalisation signals are disabled; this integration does not add advertising tags.

With analytics permission, Houlvek also measures registration completion, eligible Company access observed in the dashboard, and first and repeat load publication. These events include fixed role and acquisition-source categories; the Company-access event also records that access was observed. They do not include account or load identifiers. After permission, this browser stores opaque deduplication markers in local storage under houlvek:commercial:v1:<hash>. These markers have no application-set expiry and remain until removed by you or your browser. Clearing site data or using another browser or device can allow an event to be reported again. Withdrawing analytics permission stops future measurement; it does not automatically delete these markers.

Google Analytics uses the first-party cookies _ga and _ga_<stream-id> to distinguish browsers and maintain session state. Houlvek configures these cookies for this hostname, with a maximum lifetime of 180 days and without extending their lifetime on each page view. Browser settings may shorten that period. The existing cookieless measurement described above operates separately and is not enabled or disabled by the optional GA4 choice.

Choose Essential only or Clear notice choice in Privacy Choices to withdraw permission. Houlvek disables the tag, clears these GA4 cookies and reloads the page when the tag has already been initialised, so its running code is removed. Save unfinished work before changing this choice. Withdrawal stops future optional measurement; it does not itself delete information already received by Google. Choices apply to this browser and website hostname.

Google may process analytics information outside the UK. See the Google Privacy Policy and how Google uses information from partner sites. Houlvek's Privacy Policy explains the controller, international-transfer safeguards, retention principles, your data rights and how to contact us about information already collected.

6. External service interactions

Some requested platform features interact with specialist external services, including secure payment processing, mapping and HGV routing, and an optional embedded business-address map. The embedded map is disabled by default and is not requested from the external map service until the user chooses to load it. Before that choice, the business address remains available without loading the embedded map. When a user chooses to load an external feature, that service may use its own necessary technologies to provide it.

7. Consent and user choice for non-essential technologies

Houlvek does not activate cookie-based analytics, advertising or similar device-storage technologies before any consent required by applicable UK rules has been obtained. Optional GA4 is controlled by the separate choice above. The existing aggregate traffic measurement remains separate. For an optional embedded third-party feature, Houlvek may instead ask the user to make a clear feature-specific choice at the point of use. The user is told that an external service will be contacted before that feature is loaded.

8. Browser controls

Users can use browser settings to inspect, block or clear cookies and other stored site data. Clearing essential authentication or security storage may sign the user out or prevent protected features from working until a new session is established.

9. Review of storage technologies

Houlvek reviews this policy when browser storage, analytics, advertising, support widgets, payment integrations or other device technologies materially change. The Production browser-storage inventory must remain checked against this policy so that the description and any required controls stay accurate.

10. Contact

Cookie and privacy questions can be sent to privacy@houlvek.co.uk.

Cookie Notice version: 2026-10-22-v1 · Effective date: 22 October 2026

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Address: Suite RA01, 195-197 Wood Street, London, E17 3NU

VAT: GB 394 7971 31

ICO: ZC228573

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Platform
  • Explore Platform
  • Find HGV Loads
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  • Post HGV Loads
Resources
  • All HGV Guides
  • How It Works
  • About HOULVEK
Support
  • Support Centre
  • Contact
  • Trust & Security
  • Report a Concern
Legal
  • Legal Centre
  • Platform Terms
  • Privacy Notice

Business & correspondence address: Suite RA01, 195-197 Wood Street, London, E17 3NU

VAT Registration No.: GB 394 7971 31

ICO Registration: ZC228573

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